Privacy Policy
1. Scope This Privacy Policy explains how Tripora Enterprises may collect, use, protect and retain personal information in connection with holiday packages, bookings and related services within India.
2. Information We May Collect Depending on the booking and service requirements, we may collect name, mobile number, email address, address, identity proof details, date of birth, traveller details and payment-related information. Passport details are not routinely collected unless a specific lawful requirement arises.
3. How We Use Information Information may be used for booking and travel arrangements, customer verification/KYC, payment and invoicing, booking confirmations and updates, customer support, safety and security, legal or tax requirements, and internal transaction records. We do not intend to use customer information for marketing or promotional purposes unless the customer separately provides any legally required consent.
4. Sharing of Information Tripora Enterprises does not sell customer personal information or share it for unrelated marketing purposes. Where necessary to provide the booked service, process payments, protect customer safety and security, or comply with law, only relevant information may be provided to appropriate hotels, airlines, bus operators, cab providers, payment processors or authorities.
5. Data Security We take reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
6. Correction and Updates Customers may request correction or updating of their personal information by contacting the Support Team through the designated phone number, email or WhatsApp.
7. Deletion and Retention After completion of the travel or service, personal information that is no longer required may be deleted upon customer request. Certain information may need to be retained for legal, accounting, tax, transaction-record, dispute-resolution or legitimate business requirements.
8. Cookies and Analytics Tripora Enterprises may introduce cookies or analytics technologies on its website in the future to improve website functionality, security and user experience. Any such technologies will be used in accordance with applicable law and the information presented to users at the time.
9. Children's Information Package purchases must be made by persons aged 18 or above. Where information relating to a minor traveller is required for a booking, it should be provided by or with the involvement of the parent or legal guardian.
10. Changes to This Privacy Policy This Privacy Policy may be updated from time to time to reflect changes in services, technology, legal requirements or business practices. The latest version published on the website will apply from its stated effective date.
11. Contact For privacy-related requests, corrections or questions, customers may contact Tripora Enterprises using the support details provided at the end of this policy.
Company Contact Details
H-A81 Swarn park Mundka West Delhi 110041
Triporaenterprises@gmail.com
+91 8810603812 / +91 11 41716595
triporaenterprises.in
Terms & Conditions
1. About Tripora Enterprises Tripora Enterprises provides holiday and travel packages within India. Packages may be customised according to the customer's destination, budget, requirements and availability. Fixed packages may also be offered from time to time.
2. Package Services Depending on the selected package, services may include hotel accommodation, travel/transportation, food, sightseeing, local transfers and other travel-related arrangements. The exact inclusions are communicated to the customer before payment.
3. Package Validity Unless otherwise stated, a purchased package is valid for one year from the date of purchase. The customer may make a booking during the validity period, subject to availability. In genuine or satisfactory circumstances, Tripora Enterprises may approve an extension of up to six months.
4. Booking and Payment A minimum advance payment of 30% is required to proceed with a booking. The remaining amount is payable as communicated at the time of booking. The final price and included services are shared with the customer before payment and require customer confirmation. The quoted package price includes applicable GST unless expressly stated otherwise. No hidden charges are intended to be added to the confirmed package price.
5. Confirmation and Documents After payment, an invoice or receipt is sent by email. Booking confirmation may be provided through WhatsApp, email, SMS and/or phone call. Relevant booking documents or vouchers are generally shared within 24 hours after booking.
6. Availability and Alternatives Specific hotels, flights, buses, cabs or other services are not treated as confirmed until Tripora Enterprises confirms them. If a requested service is unavailable, Tripora may provide an alternative option that reasonably meets the customer's package requirements and budget.
7. Transportation Customers may use their own vehicle or request transportation arranged by Tripora Enterprises, including flights, buses, cabs or other suitable options, depending on the package, destination, availability and budget.
8. Third-Party Service Providers Tripora Enterprises may use hotels, airlines, bus operators, cab providers and other service partners to fulfil travel arrangements. Tripora coordinates customer-facing support and resolution of serviceissues, while operational arrangements may involve the relevant service provider.
9. Customer Support During Travel Customers may contact Tripora Enterprises through the designated helpline, WhatsApp or email for assistance. Tripora will make reasonable efforts to address on-trip issues such as accommodation or transport-related problems and coordinate an appropriate resolution.
10. Package Transfer A package may be transferred to another person, subject to prior notification to Tripora Enterprises and updating the booking or voucher records. The new traveller's age, health, destination and other travel requirements may affect the arrangements. For minors, the parent or legal guardian remains responsible for the minor traveller.
11. Eligibility The person purchasing a package must be at least 18 years old. The purchaser is responsible for providing accurate traveller information and documents required for the booking.
12. Changes and Extensions Once an advance payment has been made, the destination cannot be changed under the standard package terms. A trip may be extended subject to availability, with additional charges applicable for the extended services.
13. Upgrades and Additional Requirements Tripora Enterprises may, at its discretion, provide reasonable minor upgrades or improvements at no additional cost where feasible. Significant, premium or additional requirements may involve additional charges, which will be communicated before confirmation.
14. Cancellation and Refunds Cancellation and refund matters are governed by the separate Refund & Cancellation Policy published by Tripora Enterprises.
15. Force Majeure If a trip is affected by events beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, war, pandemics or major transport disruptions, Tripora will discuss available options such as an alternative date/service or a refund, depending on the circumstances and applicable terms.
16. Fraud, Misrepresentation and Suspicious Activity If false documents, material misrepresentation, fraudulent payment activity or other serious irregularities are identified, Tripora Enterprises may suspend or cancel the relevant booking or package. Any refund will be considered based on the circumstances and applicable law.
17. Payment Disputes and Chargebacks If a payment dispute or chargeback is raised, the relevant booking or package may be placed on hold while the transaction is reviewed. The outcome will be determined after verification and in accordance with applicable rules.
18. Customer InformationCustomers must provide accurate information required for booking, verification, invoicing, safety and travel arrangements. The handling of personal information is governed by Tripora Enterprises' separate Privacy Policy.
19. Complaints and Escalation Customers may first contact the Support Team. Unresolved matters may be escalated to a Senior Team member for review.
20. Governing Law and Jurisdiction These terms are intended to be governed by the applicable laws of India. Subject to applicable law, courts and competent authorities in Delhi shall have jurisdiction.
21. Updates to These Terms Tripora Enterprises may update these Terms & Conditions from time to time. The latest version published on the website will apply to future bookings, subject to applicable law and any rights already accrued to customers.
Company Contact Details
H-A81 Swarn park Mundka West Delhi 110041
Triporaenterprises@gmail.com
+91 8810603812 / +91 11 41716595
triporaenterprises.in
Refund & Cancellation Policy
1. Scope This Refund & Cancellation Policy applies to holiday packages and bookings provided by Tripora Enterprises, subject to the package terms communicated to the customer and applicable law.
2. Package Cancellation Before Any Booking If the customer cancels the package before any trip or service booking has been made, cancellation may be requested within three months from the date of purchase. An amount equal to 5% of the applicable package amount plus applicable GST will be deducted, and the remaining eligible amount will be refunded.
3. Advance Payment A minimum 30% advance is required to proceed with a booking. Once the relevant booking arrangements have been initiated or confirmed, the applicable cancellation terms below will apply. Where the remaining payment is not made as required, Tripora may place the booking on hold or cancel it, and the advance may be non-refundable subject to applicable law.
4. Cancellation of a Confirmed Trip Refunds for cancellation of a confirmed trip are as follows: • 5 days before the scheduled trip: 80% refund. • 4 days before the scheduled trip: 65% refund. • 3 days before the scheduled trip: 50% refund. • 2 days before the scheduled trip: 25% refund. • Same day: 0% refund. These percentages apply to the eligible amount under the booking and are subject to any mandatory rights under applicable law.
5. Destination Changes After advance payment, the destination cannot be changed under the standard package terms. A customer may request an extension of the holiday, subject to availability and payment of the additional amount applicable to the extension.
6. Unavailable Confirmed Service If Tripora Enterprises is unable to provide a confirmed booking, the customer will be offered the available option of an alternative booking or a 100% refund, subject to the circumstances and applicable law.
7. Alternative Arrangements If a specifically requested hotel, flight, cab, bus or other service becomes unavailable, Tripora may provide an alternative arrangement intended to reasonably fulfil the package. The treatment of any refund or additional amount will depend on the circumstances and the confirmed package terms.
8. Events Beyond Reasonable Control If a trip is affected by a natural disaster, severe weather, government restriction, strike, war, pandemic, major transport disruption or another event beyond reasonable control, Tripora will provide available options such as an alternative date/service or a refund, depending on the situation and applicable terms.
9. Transfer of Package A package may be transferred to another person with prior notice to Tripora Enterprises and appropriate updating of the booking records. Any additional cost arising from the new traveller's requirements may be payable before confirmation.
10. Refund Processing Eligible refunds will be processed after cancellation details and the applicable refund amount have been verified. The refund method and processing time may depend on the original payment method and applicable banking or payment-processing timelines.
11. Fraud, Chargebacks and Disputes Where a transaction is subject to suspected fraud, false documentation, material misrepresentation or a payment dispute/chargeback, the package or booking may be suspended or cancelled while the matter is reviewed. Any refund will be considered after verification and in accordance with applicable law.
12. Support and Escalation For cancellation or refund requests, customers may contact the Support Team using the designated phone, email or WhatsApp details. Unresolved matters may be escalated to a Senior Team member.
13. Policy Updates Tripora Enterprises may update this policy from time to time. The applicable version will be identified by its effective date and published on the website.
Company Contact Details
H-A81 Swarn park Mundka West Delhi 110041
Triporaenterprises@gmail.com
+91 8810603812 / +91 11 41716595
triporaenterprises.in
About Us
Travel planned around you.
At Tripora Enterprises, we believe that a holiday should feel simple, comfortable and worth remembering. That is why we offer holiday packages across India that can be planned around your destination, budget, travel preferences and the kind of experience you are looking for.
From hotel stays and transportation to food, sightseeing and local travel arrangements, we bring the important parts of your trip together in one package. Whether you already have a destination in mind or need help planning the trip from the beginning, our team works with you to create an arrangement that fits your requirements.
We understand that every traveller is different. Some people prefer a relaxed holiday, while others want to explore more places and make the most of their time. Instead of offering the same plan to everyone, we focus on understanding what you need and then suggesting suitable options based on availability and budget.
Our team also remains available during your trip. If you face an issue with your accommodation, transportation or other arranged services, you can reach out to us through our support channels and we will make reasonable efforts to coordinate a solution.
At Tripora Enterprises, our aim is straightforward — to make travel planning easier and give our customers a smoother holiday experience from booking to the end of their trip.
Why Tripora?
• Customised travel plans based on your requirements and budget
• Holiday packages across India
• Hotel, travel, food and sightseeing arrangements under one package
• Clear pricing with applicable GST included in the quoted package price
• Support before and during your trip
• Flexible travel options depending on destination, availability and requirements
We are continuously working to make Tripora Enterprises a travel company that customers can rely on when planning their holidays across India
. Tripora Enterprises — Plan your trip. Enjoy the journey.