Refund & Cancellation Policy

1. Scope This Refund & Cancellation Policy applies to holiday packages and bookings provided by Tripora Enterprises, subject to the package terms communicated to the customer and applicable law.

2. Package Cancellation Before Any Booking If the customer cancels the package before any trip or service booking has been made, cancellation may be requested within three months from the date of purchase. An amount equal to 5% of the applicable package amount plus applicable GST will be deducted, and the remaining eligible amount will be refunded.

3. Advance Payment A minimum 30% advance is required to proceed with a booking. Once the relevant booking arrangements have been initiated or confirmed, the applicable cancellation terms below will apply. Where the remaining payment is not made as required, Tripora may place the booking on hold or cancel it, and the advance may be non-refundable subject to applicable law.

4. Cancellation of a Confirmed Trip Refunds for cancellation of a confirmed trip are as follows: • 5 days before the scheduled trip: 80% refund. • 4 days before the scheduled trip: 65% refund. • 3 days before the scheduled trip: 50% refund. • 2 days before the scheduled trip: 25% refund. • Same day: 0% refund. These percentages apply to the eligible amount under the booking and are subject to any mandatory rights under applicable law.

5. Destination Changes After advance payment, the destination cannot be changed under the standard package terms. A customer may request an extension of the holiday, subject to availability and payment of the additional amount applicable to the extension.

6. Unavailable Confirmed Service If Tripora Enterprises is unable to provide a confirmed booking, the customer will be offered the available option of an alternative booking or a 100% refund, subject to the circumstances and applicable law.

7. Alternative Arrangements If a specifically requested hotel, flight, cab, bus or other service becomes unavailable, Tripora may provide an alternative arrangement intended to reasonably fulfil the package. The treatment of any refund or additional amount will depend on the circumstances and the confirmed package terms.

8. Events Beyond Reasonable Control If a trip is affected by a natural disaster, severe weather, government restriction, strike, war, pandemic, major transport disruption or another event beyond reasonable control, Tripora will provide available options such as an alternative date/service or a refund, depending on the situation and applicable terms.

9. Transfer of Package A package may be transferred to another person with prior notice to Tripora Enterprises and appropriate updating of the booking records. Any additional cost arising from the new traveller's requirements may be payable before confirmation.

10. Refund Processing Eligible refunds will be processed after cancellation details and the applicable refund amount have been verified. The refund method and processing time may depend on the original payment method and applicable banking or payment-processing timelines.

11. Fraud, Chargebacks and Disputes Where a transaction is subject to suspected fraud, false documentation, material misrepresentation or a payment dispute/chargeback, the package or booking may be suspended or cancelled while the matter is reviewed. Any refund will be considered after verification and in accordance with applicable law.

12. Support and Escalation For cancellation or refund requests, customers may contact the Support Team using the designated phone, email or WhatsApp details. Unresolved matters may be escalated to a Senior Team member.

13. Policy Updates Tripora Enterprises may update this policy from time to time. The applicable version will be identified by its effective date and published on the website.

Company Contact Details

H-A81 Swarn park Mundka West Delhi 110041

Triporaenterprises@gmail.com

+91 8810603812 / +91 11 41716595

triporaenterprises.in