Terms & Conditions
1. About Tripora Enterprises Tripora Enterprises provides holiday and travel packages within India. Packages may be customised according to the customer's destination, budget, requirements and availability. Fixed packages may also be offered from time to time.
2. Package Services Depending on the selected package, services may include hotel accommodation, travel/transportation, food, sightseeing, local transfers and other travel-related arrangements. The exact inclusions are communicated to the customer before payment.
3. Package Validity Unless otherwise stated, a purchased package is valid for one year from the date of purchase. The customer may make a booking during the validity period, subject to availability. In genuine or satisfactory circumstances, Tripora Enterprises may approve an extension of up to six months.
4. Booking and Payment A minimum advance payment of 30% is required to proceed with a booking. The remaining amount is payable as communicated at the time of booking. The final price and included services are shared with the customer before payment and require customer confirmation. The quoted package price includes applicable GST unless expressly stated otherwise. No hidden charges are intended to be added to the confirmed package price.
5. Confirmation and Documents After payment, an invoice or receipt is sent by email. Booking confirmation may be provided through WhatsApp, email, SMS and/or phone call. Relevant booking documents or vouchers are generally shared within 24 hours after booking.
6. Availability and Alternatives Specific hotels, flights, buses, cabs or other services are not treated as confirmed until Tripora Enterprises confirms them. If a requested service is unavailable, Tripora may provide an alternative option that reasonably meets the customer's package requirements and budget.
7. Transportation Customers may use their own vehicle or request transportation arranged by Tripora Enterprises, including flights, buses, cabs or other suitable options, depending on the package, destination, availability and budget.
8. Third-Party Service Providers Tripora Enterprises may use hotels, airlines, bus operators, cab providers and other service partners to fulfil travel arrangements. Tripora coordinates customer-facing support and resolution of serviceissues, while operational arrangements may involve the relevant service provider.
9. Customer Support During Travel Customers may contact Tripora Enterprises through the designated helpline, WhatsApp or email for assistance. Tripora will make reasonable efforts to address on-trip issues such as accommodation or transport-related problems and coordinate an appropriate resolution.
10. Package Transfer A package may be transferred to another person, subject to prior notification to Tripora Enterprises and updating the booking or voucher records. The new traveller's age, health, destination and other travel requirements may affect the arrangements. For minors, the parent or legal guardian remains responsible for the minor traveller.
11. Eligibility The person purchasing a package must be at least 18 years old. The purchaser is responsible for providing accurate traveller information and documents required for the booking.
12. Changes and Extensions Once an advance payment has been made, the destination cannot be changed under the standard package terms. A trip may be extended subject to availability, with additional charges applicable for the extended services.
13. Upgrades and Additional Requirements Tripora Enterprises may, at its discretion, provide reasonable minor upgrades or improvements at no additional cost where feasible. Significant, premium or additional requirements may involve additional charges, which will be communicated before confirmation.
14. Cancellation and Refunds Cancellation and refund matters are governed by the separate Refund & Cancellation Policy published by Tripora Enterprises.
15. Force Majeure If a trip is affected by events beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, war, pandemics or major transport disruptions, Tripora will discuss available options such as an alternative date/service or a refund, depending on the circumstances and applicable terms.
16. Fraud, Misrepresentation and Suspicious Activity If false documents, material misrepresentation, fraudulent payment activity or other serious irregularities are identified, Tripora Enterprises may suspend or cancel the relevant booking or package. Any refund will be considered based on the circumstances and applicable law.
17. Payment Disputes and Chargebacks If a payment dispute or chargeback is raised, the relevant booking or package may be placed on hold while the transaction is reviewed. The outcome will be determined after verification and in accordance with applicable rules.
18. Customer InformationCustomers must provide accurate information required for booking, verification, invoicing, safety and travel arrangements. The handling of personal information is governed by Tripora Enterprises' separate Privacy Policy.
19. Complaints and Escalation Customers may first contact the Support Team. Unresolved matters may be escalated to a Senior Team member for review.
20. Governing Law and Jurisdiction These terms are intended to be governed by the applicable laws of India. Subject to applicable law, courts and competent authorities in Delhi shall have jurisdiction.
21. Updates to These Terms Tripora Enterprises may update these Terms & Conditions from time to time. The latest version published on the website will apply to future bookings, subject to applicable law and any rights already accrued to customers.
Company Contact Details
H-A81 Swarn park Mundka West Delhi 110041
Triporaenterprises@gmail.com
+91 8810603812 / +91 11 41716595
triporaenterprises.in